It made my day.

Warning: the following post contains some bragging.

Alright I'm sorry, but I have to brag about, well, myself.

About 2 months ago or so, I went "above and beyond" and did something really nice for a guest. Without giving you every little detail and making this longer than it needs to be, let's just put it this way: incident happens, I have a nice little package sent to a guest's room for a kid, which, in order to make complete, I go out of my way to buy something little extra at Target. I see family the next day, they are incredibly nice and complimentative (not a word? I don't care) and even send me a nice and sincere card.

A few days later, my manager shares my story at a meeting with the rest of the other managers/leaders of the hotel.

Now fast forward to today. My manager comes back from her meeting, beaming and so excited to talk to me. She informs me that in the meeting, a new manager over the Sales & Marketing department had shared a story.

The other day, he was giving a property tour to a representative of a multimillion dollar company. The rep puts him on the spot and says, "Ok, tell me why I should pick your hotel to host our meetings (event, etc.)? What sets you a part from the others?" The employee said he was cut off guard by the question, but then quickly remembered, my customer service story. He proceeds to tell the story to the potential client, and the client is very impressed and touched. After this scenario, the client sends the employee an email or card, thanking him for the visit and tour, and then proceeds to say that he is going to tell his boss (did I mention multimillion dollar company, boss?!) about the story, I mean, my story.

Isn't that SO COOL?! It made me so proud and just smile ear to ear. It helped me realize that even though I'm just a Recreation Attendant, I can actually make a small impact in my work place. I'm not just a worthless pool girl!

And that my friends, is what made my day today.