"My Pleasure..."

Working for a Ritz Carlton for the last few months have been an *interesting* experience in many ways.

One of those ways is in the level of precision, professionalism and excellent that I have been learning to work at, and that is expected of you.

One way that the company measures each hotel/resort's compliance (?  If you will) of the brand's exceptionally high standards, is in the form of a "BSA audit;" think of it as a glorified, EXTREME version of a mystery shopper.

When a hotel narrows down the time frame of when the up-coming audit will be, all hell breaks loose everyone tries to find clues as to who it is, when it will happen, etc.

Long story short, after almost a month of stressing over it, our auditor finally arrived two days ago.  Luckily my intuitive co-worker picked up on it that she, the auditor might be "the one," and therefore my co-worker warned me and I was prepared for it.

Needless to say I was the unlucky lucky one who had to interact with her during her spa experience, and therefore was critiqued in every way on the execution of the experience and in my professionalism.

The hotel received the results back yesterday, and we did awesome!! Not to mention in the spa we got a near perfect score, which is unheard of.  What made me post proud of myself too, is that after the auditor "revealed" herself to the managers, she stated that I (ME!) was one of three employees in the whole hotel who stood out to her as doing the best job in my customer service and professionalism  :D  !! (I've used the word "professionalism in this post too many times, sorry...)

I have to say, I am pretty proud of myself.  I still have a long way to go, but this gave me the boost that I really needed.  It'll probably wear off soon, haha ;)